Refund policy

Thank you for shopping with us. Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our store, you agree to the terms outlined below.

1. Return Eligibility

We accept returns only for defective products.

To be eligible for a return:

• The return request must be submitted within 14 days of the delivery date
• The item must be unused, unopened, and in its original packaging
• The item must be in the same condition as received
• Proof of purchase (order number or receipt) is required
• The return must be approved by our support team before being sent back

We do not accept returns due to change of mind, dissatisfaction, incorrect product selection, or normal product variation.

2. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect, please contact us within 14 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect or damage

Once approved, return instructions will be provided.

3. Return Method

• All approved returns must be sent by mail
• Returns sent without prior authorization will not be accepted
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Non-defective products
• Products marked as Final Sale
• Items returned after 14 days from delivery
• Items that have been opened, used, altered, or tampered with
• Items damaged due to misuse, improper storage, or normal wear and tear

5. Exchanges

We do not offer exchanges.

If a product is confirmed to be defective, the issue will be resolved through a return and refund, not an exchange.

6. Refunds & Payback Period

• Once your return is received and inspected, you will be notified of approval or rejection
• Approved refunds will be issued to the original payment method
• Refunds are processed within 5 business days of return approval
• Depending on your payment provider, it may take additional time for the funds to appear in your account

7. Restocking Fees

We do not charge any restocking fees on approved returns.

8. Final Sale Items

Items labeled as Final Sale are not eligible for return, refund, or exchange under any circumstances.

9. Order Cancellations

Orders may only be canceled before they are processed or shipped.
Once an order has shipped, it cannot be canceled.

10. Policy Changes

We reserve the right to update or modify this policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.

11. Contact Information

If you have any questions about this policy or need to report a defective product, please contact us before returning any items.

📧 Email: info@edbio.com
📞 Phone: +1 (629) 317-7780