Shipping policy

Thank you for shopping with us. Please review our shipping policy carefully to understand how and when your order will be delivered.

1. Shipping Destinations

We currently ship within the United States only.
At this time, we do not offer international shipping.

2. Shipping Method & Cost

We offer Standard Shipping on all orders.

• Standard Shipping Fee: $8 (flat rate)
• Shipping fees are calculated and displayed at checkout before payment is completed.

3. Processing Time

• Orders are typically processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
• During high-volume periods, processing times may be slightly extended.

4. Delivery Time

• Standard Shipping delivery time is 3–4 business days after the order has been shipped.
• Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

5. Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.
• Please allow up to 24 hours for tracking updates to appear after shipment.

6. Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control (e.g., carrier issues, weather, holidays). We are not responsible for shipping delays once the order has been handed over to the carrier.

7. Incorrect or Incomplete Addresses

• Customers are responsible for providing accurate and complete shipping information at checkout.
• We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
• If a package is returned to us due to an address issue, additional shipping charges may apply to resend the order.

8. Lost or Stolen Packages

• We are not responsible for lost or stolen packages marked as delivered by the carrier.
• If you believe your package is lost, please contact the carrier directly using the tracking information provided.
• For additional assistance, you may contact our support team.

9. Order Changes & Cancellations

• Orders can only be modified or canceled before they are processed or shipped.
• Once an order has been shipped, changes or cancellations are not possible.

10. Contact Information

If you have any questions regarding shipping or need assistance with your order, please contact us.

Email: info@edbio.com
Phone: +1 629-317-7780